You may have seen our popular series “What’s in the RV Shop?” Now we’re bringing another angle of real RV ownership to the table — “What’s in the RV Box?”
This series highlights the questions, emails, messages and real-life situations RV owners send to us directly. These are real problems, real concerns, real parts questions, real upgrade requests — and real world RVers looking for answers.
We break down the questions RV owners are asking every day — and share solutions, tips, guidance, product recommendations, and maintenance advice based on decades of hands-on experience in the RV repair shop.
Join the fun online!
We run multiple Facebook groups where RV owners share their repairs, upgrades, product failures, success stories, and service questions. Some are general groups, and others are designed for specific RV manufacturers — so you can compare your experience with others who own the same brand.
Real RV owner questions.
Real shop responses.
Real education — so you can avoid expensive repairs and learn from others before the problem hits your RV.
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Examples of Real RV Owner Help via Email
Example #1 – Slide-Out Dragging / Slow Operation
Email Question: “My Schwintek slide-out is dragging on one side and moving slow. Dealer said ‘they all do that.’ Any idea what I should check first?”
Response Summary: We walked the customer through checking the slide rack alignment, gear timing, verifying voltage under load, and inspecting lower rollers for track deformation before scheduling in-shop diagnostic time. Customer was able to correct voltage drop issue BEFORE damage escalated.
Example #2 – Water Leak Under Kitchen Sink
Email Question: “My RV has a slow leak under the kitchen sink and I can’t tell where it’s coming from.”
Response Summary: We identified the failure point as a cracked PEX flare fitting based on pictures + video. We supplied part numbers, recommended using PEX crimp over sharkbite style in RV vibration environments, and scheduled them in for replacement.
Example #3 – Tire Blowout Damage Assessment
Email Question: “Had a rear tire blow coming home. Fender skirt blew apart + my slide seal is torn. What do I need to supply for estimate?”
Response Summary: We requested VIN, model, picture set, insurance provider + adjuster contact, and explained common hidden underbelly damage to check for. We guided next steps for claim submission + parts sourcing timeline.
Example #4 – Extended Warranty Approval Push Back
Email Question: “My extended warranty says this isn’t covered… but my technician says it should be. Who do I believe?”
Response Summary: We reviewed the contract wording, documented mechanical failure facts, and sent customer guidance on proper terminology to resubmit the claim with — it was approved on second submission.
Example #5 – Flat Tow Wiring / Brake Setup Confusion
Email Question: “I’m flat towing for the first time. Do I REALLY need a supplemental braking system?”
Response Summary: We explained California’s 1,500 lb brake requirement law, safety impact, and liability issues… AND recommended compliant products + quote for install.
Contact us to schedule a appointment today!
- Office Phone: 209-263-7040
- Hours of operation:
- 8 am to 4 pm Monday-Friday; Closed Saturday & Sunday
- Closed for lunch 12 pm – 1 pm
- Address: 200 S. Cherokee Lane, Lodi, CA 95240
Make sure you check out our YouTube channel for more helpful information, and other social media pages.