A Facebook group member recently shared their buyer’s remorse. They shared their experience purchasing a brand-new trailer in November 2022. Approximately 6-7 weeks later, the owner found that the undercarriage was significantly “rusted like the Titanic….” As they described, “Anything that can rust is rusted: screws, bolts, nuts, brackets, slides, springs, wheels, axles, etc.” This member stressed the importance of getting an RV buyer inspection prior to taking the unit into possession, whether it’s brand-new or used.
Seeking warranty coverage
Since finding the rusted undercarriage, the consumer has made attempts to seek a warranty through the RV manufacturer, the frame manufacturer and the selling dealership. In all cases, there was no warranty through any avenue for rust. As he described, “… as soon as the unit leaves their lot rust is not covered … because they know the issue; the same with the framework manufacturer.”
A few days after the original post, the consumer provided a new update. The RV manufacturer has now approved the dealer to have the axles and springs replaced with new ones. The dealer was also authorized to “address the rust.” However, the method and time allowed are currently unknown.
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The importance of an RV buyer inspection
For many of my customers, purchasing an RV is the second largest purchase of their lifetime, outside their home. For many, it is their home. I hope this example serves as a reminder that getting a purchase of this magnitude thoroughly inspected can save you from some serious buyer’s remorse.
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More from Dustin
Dustin owns and operates California RV Specialists, an independent RV repair shop located in Lodi, CA. He thrives on sharing his knowledge and enthusiasm of RV repair and maintenance with his team, customers, and virtual friends.
Be sure to check out his YouTube channel where he shares what’s going on in the shop and the product offerings in the store. Dustin is also very active on Facebook. Join his group, RV Repairs and Tips – What’s in the shop!
Dustin proudly operates the business alongside his wife, Ashley; but the true pair that run the show are their Boston Terriers, Arvie and Hitch.