Grand Design RV has launched several Customer Satisfaction Campaigns (CSCs) aimed at addressing specific owner concerns. While many of these campaigns provide no-cost repairs, some owners feel the fixes may be insufficient, leading to ongoing questions or even legal action. At California RV Specialists, we are here to help RV owners navigate these campaigns, understand their options, and ensure their RVs are properly inspected and repaired.
Key Customer Satisfaction Campaign – Frame Cracks (CS-920012 / TSB-910019)
Certain 2020–2023 Solitude and Momentum fifth wheels (over 18,000 lbs GVWR) and some Imagine models have experienced frame web cracks above spring hangers. These cracks are often linked to sharp turns, uneven pavement, or suspension stress. While Grand Design offers repairs under this campaign, many owners seek a thorough third-party frame inspection to ensure long-term structural safety.
At California RV Specialists, we take these concerns seriously. Our team can provide:
- Independent, detailed inspections of RV frames and suspension systems
- Assessment of manufacturer-provided repairs and upgrades
- Guidance on additional preventative measures or upgrades
- Documentation for warranty claims or discussions with dealerships
Why Choose California RV Specialists
With over 25 years of RV industry experience, we understand the engineering, structural, and safety considerations of complex RV systems. We specialize in frame inspections, suspension evaluations, and manufacturer-specific repairs. Our goal is to give owners confidence in the safety, integrity, and value of their RV—especially when navigating manufacturer campaigns or repairs.
Schedule a Consultation or Inspection
If you own a Grand Design Solitude, Momentum, or Imagine model and are concerned about frame cracks or related campaign issues, contact us today to schedule a professional inspection. We provide thorough evaluations, clear recommendations, and professional documentation to help protect your investment and your family’s safety.
California RV Specialists
200 S. Cherokee Lane, Lodi, CA 95240
Phone: 209-263-7040
Email: service@calrvspecialists.com
Protect your RV, ensure repairs are done correctly, and travel with confidence—California RV Specialists is here to help.
